Return & Replacement Policy

If your product arrives damaged, defective, or with any major issue, please contact us within 48 hours of delivery.

Please share:

• Your order number
• Clear photos/videos of the product
• Photos of the packaging
• An unboxing video, if available

After verification, we will arrange a replacement at no additional cost. If a replacement is not available, we will provide a refund for the eligible product.

If you receive a product different from what you ordered, please contact us within 48 hours of delivery. We will arrange a replacement with the correct product at no additional cost.

As our products are handmade especially for our customers, we do not accept returns or refunds for change of mind, personal preference, or simply not liking the product after delivery.

Each product is handmade and therefore may have slight variations in:

• Colour
• Stitching
• Bead placement
• Size
• Pattern or finish

These small differences are a natural part of handmade products and are not considered defects.

Returns or replacements will not be accepted for damage caused after delivery due to improper handling, washing, alteration, misuse, or normal wear and tear.

If a refund is approved, it will be processed to the original payment method. Refund processing time may vary depending on your payment provider or bank.

Orders can be cancelled only before they are dispatched. Once an order has been shipped, cancellation may no longer be possible.

For any return or replacement request, please contact us with your order number and details of the issue within 48 hours of delivery.